Drop the Shield and Attract More Patients
You will receive 1 credit(s) of continuing education credit upon successful completion of this course. The purchase price of this course is $41.00

Description:
During this audio program, Dr. David Madow and Dr. Richard Madow educate listeners on how dental staff can unknowingly create a “shield”, preventing patient phone calls from ending successfully with an appointment set and leading to lost opportunities.

Authors:
David Madow, DDS, Richard Madow
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Learning Objectives:
Upon completion of this course, the participant should be able to do the following:
  1. How the ALASKA system can help prevent major mistakes in how your dental practice handles prospective new patients
  2. Role-playing techniques that can help dental teams improve their communication skills on the phone
  3. Tips on transforming phone inquiries into scheduled appointments by listening to real-life examples


Abstract:
During this audio program, Dr. David Madow and Dr. Richard Madow educate listeners on how dental staff can unknowingly create a “shield”, preventing patient phone calls from ending successfully with an appointment set and leading to lost opportunities. Real-life phone calls to dental practices across the country are used as examples to demonstrate how practices can improve their phone skills, appoint more patients and ultimately increase production.

Outline:
  1. Drop the Shield and Attract More Patients
    1. Drop the Shield and Attract More Patients
    2. Questions





American Dental Association is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.