DT Establishing Financial Policies and Communicating Payment Arrangements
You will receive 1 credit(s) of continuing education credit upon successful completion of this course. The purchase price of this course is $41.00

Description:

The Establishing Financial Policies and Communicating Payment Arrangements course explores the practice of developing and enforcing a well-defined financial and patient credit policy. An explanation of payment expectations should be part of the new patient introduction process, and other policies such as credit checks, antitrust aspects, and small claims court are explained.


Author:
American Dental Association, Continuing Education and the Council on Dental Practice and Product Development and Sales
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Learning Objectives:

Upon completion of this course, participants should be able to do the following:

  1. Ask patients for payment
  2. Establish collection policies 
  3. Explain office financial policy
  4. Offer and explain different payment options
  5. Handle accounts receivable
  6. Select and work with a collection agency


Abstract:
Dental practices should develop payment policies that offer payment options reflecting the demographics of the practice. The effectiveness of such a policy will only be of value if it is clearly communicated to patients. An explanation of payment expectations should be part of the new patient introduction process. Discussions concerning money matters can elicit strong emotions; therefore, careful thought should go into the handling of financial arrangements with patients. Other policies such as credit checks, antitrust aspects, and small claims court are explained.

Outline:
  1. Help Your Patients Pay
  2. Dental Office Financial Policy
  3. Use Your Practice Management Software
  4. Credit Checks
  5. Options for Payment
  6. Antitrust Aspects
  7. Third Party Payer Plans
  8. Accounts Receivable
  9. Collection Policies
  10. Methods of Settlement
  11. Collection Calls and Letters
  12. Sample Telephone Scripts
  13. Small Claims Court
References:
  1. American Dental Association, http://www.adamemberadvantage.com
  2. American Dental Association, http://www.ada.org/prof/prac/tools/software/vendor.asp
  3. www.equifax.com
  4. www.experian.com
  5. www.transunion.com
  6. 2002 Member Advantage Survey. Chicago: American Dental Association; 2002. 
  7. Fast-Track Training: The Basics for Dental Staff. Chicago: American Dental Association; 2007. 
  8. Current Dental Terminology (CDT 2007-2008). Chicago: American Dental Association; 2006. 
  9. Basic Training III for Dental Administrative Staff. Chicago: American Dental Association; 2003.






American Dental Association is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.